FAQs

Answers to Your Most Common Questions About Boilers & Heating Solutions

General Boiler and Heating FAQs

What type of boiler do I need for my home?

The right boiler depends on the size of your home, the number of bathrooms, and your hot water needs. Read our advice on ‘Choosing the right system for me’ for more information. We also offer expert advice and free consultations to help you choose.

How often should I service my boiler?

We recommend servicing your boiler once a year. Regular servicing ensures your boiler is running efficiently, prevents breakdowns, and keeps your warranty valid.

How long does it take to install a new boiler?

A standard boiler installation typically takes one to two days, depending on the complexity of the system and any additional work required.

What are the signs that my boiler needs replacing?

Signs include frequent breakdowns, strange noises, rising energy bills, yellow flames, or an inability to heat your home or water effectively. We can assess your boiler and recommend whether repair or replacement is the best option.

How much does a new boiler cost?

The cost of a new boiler varies based on the type, brand, and installation needs. We offer free, no-obligation quotes and flexible payment options to suit your budget.

Maintenance and Servicing FAQs

Why is boiler servicing important?

Annual servicing keeps your boiler running efficiently, helps spot potential issues early, and ensures your system is operating safely, reducing the risk of carbon monoxide leaks. Read our blog on the importance of regular boiler maintenance for more information.

What does a boiler service include?

Our engineers will inspect the boiler, check for gas leaks, clean key components, test efficiency, and ensure everything is working safely and properly. For peace of mind we offer convenient Boiler Care packages, find out more here.

What is a boiler pressure check?

Boiler pressure ensures the system is working efficiently. If the pressure is too low or high, it can cause problems. We’ll show you how to check your pressure and what to do if it needs adjusting.

What should I do if my boiler loses pressure?

Check the pressure gauge on your boiler. If it’s too low, you may need to re-pressurize your boiler using the filling loop. If you’re unsure, contact us, and we can assist you.

Why is my boiler making strange noises?

Boilers can make noises due to trapped air, low water pressure, or a faulty pump. If you hear banging, whistling, or gurgling, it’s best to have it checked by a Gas Safe registered engineer.

Emergency and Repairs FAQs

What should I do if my boiler breaks down?

Call us immediately (01775 550 135), we are here to help get your heating back up and running as soon as possible.

What are the most common boiler problems?

Common issues include low pressure, leaking pipes, faulty thermostats, and pilot light issues. We can diagnose and repair all types of problems quickly.

Why is there water leaking from my boiler?

Leaks can be caused by various issues, such as a broken seal, valve, or corrosion. It’s essential to turn off your boiler and contact an engineer immediately to prevent further damage.

Do you offer boiler repairs for all brands?

Yes, our experienced engineers are trained to repair and service boilers from all major brands. We carry a wide range of spare parts for fast and efficient repairs.

General Boiler and Heating FAQs

What type of boiler do I need for my home?

The right boiler depends on the size of your home, the number of bathrooms, and your hot water needs. Read our advice on ‘Choosing the right system for me’ (link) for more information. We also offer expert advice and free consultations to help you choose.

How often should I service my boiler?

We recommend servicing your boiler once a year. Regular servicing ensures your boiler is running efficiently, prevents breakdowns, and keeps your warranty valid.

How long does it take to install a new boiler?

A standard boiler installation typically takes one to two days, depending on the complexity of the system and any additional work required.

What are the signs that my boiler needs replacing?

Signs include frequent breakdowns, strange noises, rising energy bills, yellow flames, or an inability to heat your home or water effectively. We can assess your boiler and recommend whether repair or replacement is the best option.

How much does a new boiler cost?

The cost of a new boiler varies based on the type, brand, and installation needs. We offer free, no-obligation quotes and flexible payment options to suit your budget.

Gas Safety FAQs

What is the Gas Safe Register?

The Gas Safe Register is the UK’s official list of qualified engineers who are legally allowed to work on gas appliances. Always ensure your engineer is registered to keep your home safe.  All of our engineers are Gas Safe registered.

How can I check if an engineer is Gas Safe registered?

Every Gas Safe engineer carries a Gas Safe ID card. You can check their registration number and qualifications on the Gas Safe Register website.

What is carbon monoxide, and why is it dangerous?

Carbon monoxide (CO) is a colorless, odorless gas that can be fatal. Faulty gas appliances can produce CO, so it’s important to have your boiler serviced regularly and install Carbon monoxide detector/alarms.

Do I need a carbon monoxide detector?

Yes, we strongly recommend installing a carbon monoxide detector near any gas appliances to detect leaks and keep your home safe.

Energy Efficiency FAQs

How can I make my boiler more energy-efficient?

Regular servicing, upgrading to a modern condensing boiler, and using a programmable thermostat can all improve energy efficiency, helping you save on energy bills.

What is a smart thermostat, and should I install one?

A smart thermostat allows you to control your heating remotely, optimise energy usage, and reduce bills. We can help install and set up the best smart thermostat for your home.

How can I reduce my energy bills?

In addition to servicing your boiler, you can save energy by using heating controls effectively, insulating your home, and setting your thermostat to an efficient temperature.

Landlord and Tenant FAQs

As a landlord, what are my gas safety obligations?

Landlords are required by law to have a Gas Safety check carried out every 12 months by a Gas Safe registered engineer and provide tenants with a Gas Safety Record.

What is a Landlord Gas Safety Certificate?

This certificate (CP12) is a legal document that proves gas appliances in a rental property have been inspected and are safe to use.

Do you provide gas safety checks for landlords?

Yes, we offer comprehensive gas safety inspections and can issue the necessary Gas Safety Record for landlords to meet legal requirements.