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Privacy Policy

Last Updated: 2 March 2026

1. Introduction

WEFIXANY Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website (https://wefixany.co.uk/), contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

WEFIXANY Ltd
Website: https://wefixany.co.uk/
Email: info@wefixany.co.uk
Telephone: 01775 550135

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

3. What Information We Collect

We may collect and process the following personal data:

Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Property address

  • Details relating to your heating or plumbing enquiry

  • Any information submitted via contact forms

Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the site

This information is collected via cookies and analytics tools.

4. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotes and services

  • Arrange appointments

  • Deliver contracted services

  • Improve our website and services

  • Comply with legal and regulatory obligations

  • Send relevant service communications

We do not sell or trade your personal data.

5. Lawful Basis for Processing

Under UK GDPR, we process personal data under the following lawful bases:

  • Contract – to provide requested services

  • Legitimate Interest – to respond to enquiries and improve services

  • Legal Obligation – to meet regulatory requirements

  • Consent – where you have opted in to communications

6. Sharing Your Information

We may share your information with:

  • Employees and engineers for service delivery

  • Professional advisers (accountants, insurers)

  • IT service providers and website hosting providers

  • Legal or regulatory authorities where required

All third parties are required to respect the security of your data.

7. Data Retention

We retain personal data only as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Meet legal, accounting or regulatory requirements

Service records may be retained for compliance and safety documentation purposes.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

9. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (where applicable)

  • Restrict or object to processing

  • Request transfer of your data

  • Withdraw consent (where consent is relied upon)

To exercise your rights, please contact us at info@wefixany.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk/

10. Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Enhance user experience

You can control cookie settings through your browser settings. By continuing to use our website, you consent to the use of cookies where applicable.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of other websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last Updated” date.